Apps,  Customer Service,  customer support,  Enterprise,  logmein,  Mobile,  TC

LogMeIn’s Rescue Lens Lets Customer Support Reps See The Problem Through Your Smartphone’s Camera

Screen Shot 2015-03-24 at 12.15.05 PM LogMeIn, the makers of a variety of remote access solutions for business and personal use, is today launching a new service that will allow any company to provide video-assisted customer support, using only the camera on a customer’s iOS or Android mobile device. The idea is that a customer support representative would be able to tap into a live feed in order to remotely help with… Read More

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